Wendy Charbonneau

Director of Customer Service and IT

Wendy M. Charbonneau is the Director of Customer Services and Information Technology, an international manufacturer of custom window covering products, employing over 300 people and headquartered in Maplewood, New York. Wendy has over 20 years experience in all areas of Customer and Technical Service.  Prior to Comfortex, Wendy served as Manager of Consumer Direct Sales at Garden Way Inc.  Prior to Garden Way, Wendy worked as a Title Insurance Agent for the law firm of Higgins, Roberts, Beyerl and Coan, P.C. 

Wendy works as a liaison between our Sales, Production and Product Management Teams to improve customer service, and ensure that quality and service exceed our customer’s expectations. Wendy’s level of dedication and professionalism is what drives the success of her team, in earning the trust and long term relationships with our dealers in the window treatment industry.  

Wendy is or has been a member of several local and national organizations, including a member of the National Customer Service Association, acting as President of the local chapter for a number of years.  She has also worked with Vanderheyden Hall on many fund raising projects to improve the lives of its residents.

Wendy and her husband, David, reside in Halfmoon New York.  She also has 2 sons that reside in Colorado.